Are any of your products tested on animals?
Absolutely not! All of our products are cruelty free.
Where are your products made?
IC’s products were developed at the forefront of skincare improvement in South Korea.
Are your products paraben-free?
Are your products safe to use on a daily basis?
Yes. We recommend using the Day ‘N’ Nite Face Wash twice a day; AM & PM. The Instant Moisturizing Mist can be used throughout the day as often as desired.
Are your products clean?
IC’s standards for clean beauty are very high. All of our products are science-backed, vegan, parabens free, sulfates free, phthalates free, silicone free, toxin free, cruelty free and are dermatologist-tested.
Are your products cruelty-free?
Are your products gluten-free?
Do your products contain parabens, sulfates or phthalates?
My item(s) arrived damaged, what should I do?
Please contact firstname.lastname@example.org for assistance. Send us a photo and video of the damaged or broken piece and we will replace the item.
Help, my order is missing?!
Oh no! Please contact our support team at email@example.com for assistance.
Where can I track my order?
When you place your order, you will be emailed a shipping confirmation email along with a tracking number that allows you to track your package. If you are unable to locate your tracking number, or have any other questions regarding shipping, please contact firstname.lastname@example.org.
Can I change or cancel my order?
Please contact us at email@example.com as soon as possible. Unfortunately, update and cancellation requests cannot always be accommodated. After a certain stage of order processing, orders can no longer be modified, but we will try our best to assist.
How can I check the status of my order?
Once your order has been placed and processed, you will receive a confirmation email shortly after that includes an order tracking link. If you created an account, you can log into your Insanely Clean account to see your order status and history.
Can I change my shipping address after I've placed an order?
Please contact us at firstname.lastname@example.org as soon as possible. Due to our fulfillment and ordering process, we can’t promise that updates can be made to your order, but we will do our best to process your request.
Where does Insanely Clean ship?
At this time, we only ship within the United States, including Alaska and Hawaii. Rest assured, worldwide shipping will be available soon!
Do you ship internationally?
We do not ship internationally at this time, but please sign-up for our email newsletter to be the first to know when Insanely Clean is available in your country.
How much does shipping cost?
You will be notified of your shipping costs when you get to the online checkout when placing your order. After the shipping address has been entered, the shipping cost will display on the checkout page.
When will my order ship?
Processing normally takes 1 to 2 business days (and orders placed after 1:00 pm EST are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.
When will my credit card be charged?
Your credit card will be charged as soon as the order has been processed. That is to say, expect a charge within 3-5 business days.
Can I change my billing address after I’ve placed an order?
Unfortunately, we cannot change your billing address after the order has been processed. Rest assured, your order will still arrive at your door.
What forms of payment do you accept?
We accept Visa, American Express, Mastercard, JCB Discover, Diners Club, Apple Pay, Shop Pay, Facebook Pay, and Google Pay.